10 Creative Ways to Be a Leader

Nov. 12, 2012
Supporting ‘change’ can be as important — and rewarding —as directing it

The global economy has turned the rules of leadership upside down, and shaken them vigorously for good measure. Once there was a fairly defined hierarchy: Boss A would tell Worker B what to do, and Worker B would do it. Now, there's a flat landscape where everyone is expected to take the reins as needed. That means if Worker B has an idea—a way to make a process more efficient or a new way to get customer feedback—he or she is allowed, even expected, to make it happen.

In other words, everyone is now a leader. This is great news for entrepreneurially minded employees, but it poses a challenge for anyone who wants to create change but doesn't "officially" run the show. That does not mean employee-led changes cannot succeed. You may not have the resource commitment that your boss has, but you can be proactive—and successful—if you have a clear vision and a firm commitment. Being an advocate for change, regardless of your place in the organizational chart, can put you in the position of being a team leader—and someone who has great career potential.

If you'd like to start sparking positive change within your organization, here are 10 ways to be proactive:

Align individual priorities with organizational goals. No matter where you work, it's likely that your organization has overarching change goals it is working to meet. Don't just wait to be told what to do—look at those goals and figure out what you can do as an individual employee to support them. For instance, if your company is acquiring another to strengthen its product line, one of your individual priorities might be to learn more about that company, its customers, and what it does. You could even ask your manager to present your ideas on how these findings will impact your team.  When you make the link between what you do on a day-to-day basis and how that can support the overall change initiative, you're showing dedication and demonstrating that you want to help. This understanding works well during any type of company-wide process or technological change, because you can begin to recommend better ways of doing what you already do.

Learn to live with ambiguity. If you're not running the show (or even if you are) there will usually be uncertainty during change. Perhaps the leaders have not answered all your questions because not all of the details have been worked out yet. Or, executives may have legal obligations that restrict the release of information. The point is, sometimes it's in your best interest to roll with the ambiguity.

Raise your concerns and ideas, if you have them, but then keep focused on the task at hand. If you feel that ambiguity is disturbing the workplace or if you see executives ignoring real concerns, let your manager know the downstream impact in a polite yet firm manner.

Leadership Style

Understand your leadership style first. Even if your business card doesn't have a powerful title, you are still a leader. And every leader has a particular style and specific strengths. It's worth your time to figure out what your style is, how others see it, and how you can apply it to maximize your strengths.

Most leadership assessments come down to four types of leaders: loud and proud; cheerful and optimistic; the strong, silent type; and data driven. You also may be a combination of these. In any case, knowing your own leadership style can help you manage up the organization effectively, coach employees and peers, and lead future change projects. Your knowledge also will help you to recognize different leadership styles, and thus frame your own communication to meet the needs of others.

Change what you can change: yourself. Too many cooks spoil the soup, but too many leaders can make the process of change confusing and fragmented. If you are not in a position to formally influence the change, try instead to change your own attitude, behaviors, and beliefs. You can do this by setting realistic goals for yourself and then eliciting feedback on them from peers, managers, or even customers. Remember that organizational change and personal change have similarities: You must identify clearly what you want to change, what the change looks like, and the specific steps and milestones for meeting them.

Influence what you can't change: others. Even if you aren't the one running the show, you can still influence the direction of the change. Your position of being "one of them" could give your opinions a boost with your co-workers. A good way to build trust and respect from your colleagues is to give meaningful and timely feedback with the sole intent of increasing effectiveness and job satisfaction.

Cultivating this atmosphere of openness among your peers will help you to influence change, because knowing others' motivations and interests will help you to explain how the change project will meet their needs. Don't forget, another way to influence change is to model the behavior you want to see in others.

Become an early adopter and ally for change. Adapting early to change and being an ally for it is one of the simplest, most visible ways to lead change when you are not running the show. This entails wanting change to happen and working toward that goal as soon as you have a logical explanation for a particular alteration or modification.

Create a community of peers. Many change projects have frontline staff or employee councils that serve as the eyes and ears of change. This group relays information, ideas, and concerns back to senior leaders so that the change plan can be adjusted as needed. If your organization has a change council, ask to be part of it. If it doesn't, offer to help organize one.

Help Other Employees

Help other employees cope with change. You may be excited about change, but some team members might find it tough-going; they also might feel confused, angry, or taken advantage of.

Make their transition easier. First, watch for signals that someone needs help coping, like absenteeism, depressed or despondent behavior, or attacks on team members. You might want to intervene one-to-one, or help steer a bickering session into a change session. You can also help others cope by active listening. Try to act as a sounding board, and make it your goal to help the other person reduce emotionality and increase rational discussion.

Encourage communication among your peers. Remember, the sum is always greater than the parts. Ask yourself regularly how you can help build a better organization by diffusing confusion, expediting the flow of information, or reaching out to others.

Communication between peers and up through management will help to make your job easier. It uncovers what is valuable to the business and what is not, it minimizes the amount of time required to achieve goals, and it maximizes productivity.

Believe in the change, and speak up. This isn't so much about self-help as it is about making positive ideas a reality. As soon as change starts happening, start talking about how great it will be. And if change isn't happening yet, talk about past accomplishments in order to capture the emotions, excitement, and energy your team needs to forge ahead. Whether you are the most junior employee in the company or the CEO, showing enthusiasm for the project always helps. Change comes from the heart, not from corporate messaging. Remember that a sense of possibility for the future of the company is contagious.

If you see a change that needs to happen and you don't yet hold the keys to the corner office, don't just sit back and be told what to do. Be proactive!

Christina Tangora Schlanchler, Ph.D., and Terry Hildebrandt, M.A., M.A, P.C.C., are the co-authors of Leading Business Change for Dummies, Wiley, July 2012,
(ISBN: 978-1-1182-4348-0, $26.99) -- available at bookstores nationwide, major online booksellers, or from the publisher at tel. 877-762-2974. Schlachler is the founder and chief leader of She Leads and creator of the Leading Change Guide, which helps leaders reinvent themselves and their companies with a 12-week turnaround process.  Hildebrandt is the founder and CEO of Terry Hildebrandt and Associates, LLC, and organization development company, and a professional certified coach.